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refund a digital book gift 0 Recommended Answers 0 Replies

I purchased a gift today, but it was the wrong format. I wished to gift an audio book instead of a digital book. When I tried to ask for a refund/report problem via the purchase history, the automated system won’t let me do it. The gifter already accepted the gift, because we didn’t realize it that it was a digital book until it showed up in their library.How can I get a refund for the purchase? Or upgrade the digital book to an audio book?Thanks for all the help!

Details

Unfortunately, you can’t get a refund because the receiver already accepted the gift and redeemed the code
 
Per the Help Center:
 
https://support.google.com/googleplay/answer/2850372?hl=en#zippy=%2Crefunds-for-digital-gifts
 
“Refunds can only be issued for gifts which have not been redeemed.”
 
It is not possible to exchange or upgrade an eBook to an Audio Book.

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