Play Store won’t open, load, or download appsTry the steps below to fix problems with Google Play. They may help if:You can’t download or install apps or games from the Google Play StoreYou can’t download music, movies, TV shows, or other content from Google PlayThe Google Play Store app won’t open or loadThe Google Play Store app crashes after it opensDownloads and app updates get stuck and won’t finishIf these steps don’t fix the issue, you should contact the developer for support.Check that you have a strong Wi-Fi or mobile data connectionFirst, make sure you have a strong internet connection. It’s best if you can connect to a Wi-Fi network. If you don’t have access to Wi-Fi, make sure you have a strong mobile data connection. Then try your download again.Get more help with connection problems on Android devices.Clear the cache & data of the Play StoreThis gives the app a fresh start and can help fix issues.Open your device’s Settings app .Tap Apps & notifications  See all apps.Scroll down and tap Google Play Store .Tap Storage  Clear Cache.Next, tap Clear data.Re-open the Play Store & try your download again.Tony