I have tried logging in and out of youtube multiple times. For now, I just want a refund since I can’t even use youtube premium on the app. It doesn’t recognize that I had been charged yet it’s clearly written in my bank record that I have paid for it.
Hi there! I’ve seen similar reports where YouTube Premium members were charged for a premium subscription but are still unable to access Premium benefits from their YouTube account. I’ve passed this along to the team and they are looking into it. I’ll follow up with updates when I have them!If you’re trying to get a refund, I suggest you follow the steps outlined here. You can also u try and contact our support teams in case you need any other help and someone from the team will follow up with next steps. Here’s how you can contact support:Step 1: Visit the YouTube Help Center here (TIP: make sure you’re signed into the Google account that you bought the Premium membership from)Step 2: Select Contact Us at the bottom of the pageStep 3: Type Promotion Issue in the text boxStep 4: Select Issue with releaseStep 5: Select Next StepStep 6: Select EmailHope this helps!