I had to do a network reset and now google fi doesnât work without wifi. How can I fix this if Iâm currently not in the US?
Hi Veronica,
What necessitated the Network Reset? If your had phone stopped functioning and you have been overseas for a while, it’s possible your access to international cellular data was suspended due to excessive international use, which can happen if it’s been three or four months of consecutive international use.
Google Fi Terms of Service
“The Services are offered only to residents of the United States. The Services must be primarily used in the United States and are not intended for extended international use. Further, the Services are designed for use predominantly within our network. If your usage outside our network is excessive, abnormally high, or cause us to incur too much cost, we may, at our option and sole discretion, suspend your Google Fi account, terminate your service, or limit your use of roaming.”
You can contact customer service to ascertain the status of your account:
Email – https://support.google.com/fi/contact/email_fi_support_first?hl=en
Chat – https://support.google.com/fi/contact/chat_fi_tech_support_first?hl=en
Phone – 1-844-Talk2Fi. (1-844-825-5234)
