Hello Lisa Tee,
 
Welcome to the Google Fi Community forum.  
 
This is a user to user forum, staffed by volunteers who have no access to your billing information or other private data.  Please contact Google Fi for assistance with this issue:
 
To call Google Fi:  1-844-Talk2Fi.  (1-844-825-5234)  If not available, contact Email or Chat Support.  
 
Email –  https://support.google.com/fi/contact/email_fi_support_first?hl=en
Chat  –  https://support.google.com/fi/contact/chat_fi_tech_support_first?hl=en
 
Best,
Lilybell2