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Account suspended and i have been charged despite having promotional code 0 Recommended Answers 0 Replies

Apparently my google ads account was suspended because i violated the the google ads policies. I started running my google ads on the 6th of march 2021 up to 31st of march 2021 and my total end balance was £50.48. I redeemed the £120 free credit that google ads gives on the 8th of march  2021 and now my bank has been charged the £50.48 even though i have the £120 free credit that google ads gives so i am confused why didn’t google ads subtract the £50.48 from £120 free credit? My suspended account is not cancelled yet and i want to be certain to sort this out before i can cancel it. Please it will mean a lot if anyone could clear this doubt.

Details

In general, the credit for the promotion code gets applied to the account at the end of the first 30 days period. Even after 30 days, it can sometimes take an additional 5 days for being it applied.  It is also important to note that in the first 30 days, the payment for ads is charged on the main payment method, not from the credit. So, to be able to get the credit and use it, the account must run actively for a period of more than 30 days.  For more information, you should refer to the terms and conditions mentioned for the promotion code. You can find it in the same email where you got the code from.

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